FAQs
Answers to Common Questions
FAQs
Find quick answers to frequently asked questions about our products and services. Our FAQ section covers everything from product details to troubleshooting tips.
What is the warranty on EW Products?
EW Products are backed by a 1-year warranty. This warranty covers any manufacturing defects or malfunctions that occur under normal use conditions. If you encounter any issues with our products during this period, please contact our support team for assistance and resolution.
When is my order going to be ship?
Your order will be shipped the same day it is placed, provided there are no unforeseen issues. Orders received after 3 PM ET will be shipped the following business day. If there are any delays or issues with your order, we will notify you promptly.
What are your Shipping Options?
We offer a variety of shipping options to meet your needs:
- UPS
- FedEx
- USPS
Shipping methods include Regular Ground, 3rd Day Shipping, 2nd Day Shipping, and Next Day Shipping (Overnight). Additionally, we provide FREE SHIPPING on certain promotions. Please note that any order received after 3 PM ET will be shipped the following business day.
Is there any software to program the printing scale?
Yes, we offer software to program our printing scales. Please click on the following link and select your scale model to download the appropriate software:
https://rey.x1web.com/support/
Can I return the product?
Yes, you can return the product. For details on our return policies, please follow this link:
https://rey.x1web.com/refund_returns/
